Privacy

Tracebacks.org Privacy Policy

Last Updated July 23, 2025

The Industry Traceback Group, LLC (ITG), a wholly-owned subsidiary of USTelecom – The Broadband Association, operates the tracebacks.org website as part of the industry effort to protect voice networks and consumers from fraudulent, abusive, and unlawful calls. The ITG serves as the official FCC-designated U.S. Traceback Consortium.

This Privacy Policy explains the ITG’s collection, use, and sharing of information in connection with our website at tracebacks.org. This Privacy Policy does not apply to the ITG’s Secure Traceback Portal (STP), which is addressed by a separate privacy policy.

Information Collection

We collect information from you both directly and automatically when you visit our website or otherwise engage with ITG. The categories of information we may collect include:

  • Identifiers – such as your name, email address, organization, and job title.
  • Internet or Device Information – such as your IP address, browser type, and information about your computer or device.
  • Usage Data – such as pages visited, time spent on the site, referring websites or search terms, general geographic location, and interaction patterns.

We collect identifiers when you voluntarily provide them, for example when you:

  • Contact us through our website contact forms or by email
  • Request information or materials about our robocall investigation services
  • Submit reports or inquiries related to robocall investigations
  • Register for industry events or webinars

We collect internet, device, and usage information automatically when you visit our website. This data helps us understand website traffic and user behavior and allows us to improve functionality and performance.

Our website uses cookies, web beacons, and similar tracking technologies to collect technical and usage data. In some cases, these technologies are operated by third-party providers, such as analytics services, that collect information directly through our website.

We use this information to:

  • Analyze website traffic and trends
  • Improve site functionality and performance
  • Remember your preferences

You can control cookie settings through your browser preferences. Disabling cookies may limit some website functionality, but our website will remain accessible. Some browsers offer “Do Not Track” signals, which we do not currently respond to.

Information Use

We use your information to:

  • Respond to your inquiries and requests
  • Communicate with you about illegal call investigations and industry initiatives
  • Support our mission to identify and stop illegal calls
  • Conduct internal reporting and analysis to support that mission

We do not sell, rent, or share your personal information with third parties for their marketing purposes, nor do we sell or share personal information for cross-context behavioral advertising purposes.

Information Sharing

We share only the information necessary to fulfill the purposes described in this policy and only with trusted entities or as required by law. Specifically, we may share the information in the following circumstances:

  • Law Enforcement and Regulatory Agencies: We may disclose information to law enforcement agencies, regulatory bodies (including the FCC), and other appropriate entities as necessary to support illegal call investigations and enforcement actions, as permitted by law.
  • Investigation Activities: We may share information to initiate tracebacks through the STP and as part of our overall efforts to identify and stop illegal calls.
  • Service Providers: We use third-party service providers to help support our operations and activities, including web hosting services, ticketing and service platforms, analytics providers, and other contractors that support ITG’s mission. These providers are contractually required to protect your information and use it only for the services they provide to us.
  • Legal Requirements: We may disclose your information if required by law or to protect the rights, property, or safety of ITG, USTelecom-The Broadband Association, our industry partners, or others.
  • Other Purposes: We may share information for other legitimate purposes with your consent or as permitted by law.

We also may share anonymous and/or aggregated information.

Information Protection

We implement reasonable technical and organizational measures to protect the information we collect against unauthorized access, alteration, disclosure, or destruction. We retain personal information only as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

Your Rights Under State Privacy Laws

Depending on your state of residence and only if required by applicable law, you may have certain rights regarding your personal information. These may include:

  • The right to know what personal information we collect and how we use it
  • The right to request access to, correct, or delete your personal information
  • The right to opt out of certain types of data sharing, such as targeted advertising
  • The right to non-discrimination for exercising your privacy rights

Please note that certain rights may be limited due to ITG’s law enforcement and regulatory mission. You can submit requests by contacting us at legal@tracebacks.org. We will respond to your request in accordance with applicable law.

Changes to this Privacy Policy

We may change this Privacy from time to time. The most current version of our Privacy Policy will be located at https://tracebacks.org/privacy.

Contacting the Industry Traceback Group

If you have any questions about this privacy statement, please contact:

Industry Traceback Group, LLC
c/o United States Telecom Association d/b/a USTelecom-The Broadband Association
Email: legal@tracebacks.org
Address: 601 New Jersey Ave., NW, Suite 600, Washington, DC 20001